Returns

Arranging a Return

💗  Email us at hey@razzleandrose.com within 14 days of receiving your order with order number and item details.

💗  We'll provide you with a return address and you'll just need to send the item back to us within another 14 days.

💗  Once we have checked everything over (please allow up to 5 working days), we will notify you by email that your refund is approved and will issue a full refund to your original payment method, excluding original postage costs. 

 

Do we offer Exchanges?

💗  The quickest way to get a different item is to return your unwanted piece, and place a new order. Alternatively, once we have received the piece and approved the return, we can issue you with a gift card to use on our website so you can choose something fabulous!

💗Get in touch with us if you have any questions.

 

How Much Does it Cost to Return?

Unfortunately, as a small business, we're not currently able to refund postage costs or cover the cost of returns, unless defective.

We recommend using a tracked and signed postal service to ensure the parcel arrives to us safely. We can only process your refund once we have checked the items. 

Thanks for your understanding! 💗

 

Terms & Conditions

There are just a few important things to note:

💗  Items returned must be unused and in original packaging.

💗  Unfortunately earrings cannot be returned due to hygiene and safety reasons.

💗  Refunds do not apply to the following: sale items, gift packaging, personalised jewellery, items that appear damaged or show signs of wear and tear.

💗  We're unable to accept return requests outside of the 14 day window from receiving your order, unless your jewellery is defective.

💗  If your order qualified for free delivery, the delivery costs incurred by Razzle + Rose when your order was shipped will be deducted from the refund amount.

💗  If your order qualified for a free gift, this must also be returned before your refund can be processed.

💗  We are only responsible for items that we have physically received and cannot be held liable for any items lost or damaged in the post, so we recommend using a tracked service to return your items.

Defective or Damaged Products

Firstly, we're so sorry this has happened!

All pieces are personally checked before sending out to you, however in the unlikely event there is a problem, please email us with your order number, item name and details / photos / video of the defect or fault. 

Once agreed, we will offer to send you a replacement at no extra cost or refund your payment, including the postage fee.

We cannot exchange or refund customer damaged goods (statutory rights not affected).